Manufacturing & Distribution

B2B Experience Cloud Partner Portal Modernization

A global manufacturer required a secure, scalable partner portal to replace outdated email-based order processing and manual reporting workflows.

Client Size500+ Partners Worldwide
Duration4 Months

Revenue Complexity Outpaced System Capability

As global expansion accelerated, fragmented quoting systems, inconsistent pricing governance, and disconnected platforms introduced operational risk at scale.

Fragmented Quoting Infrastructure

Manual spreadsheet-based quoting created version control conflicts and compliance risks.

90+ Day Enterprise Deal Cycles

Margin Leakage

Uncontrolled discounting across regions reduced pricing discipline.

8–12% Revenue Erosion

Approval Bottlenecks

Complex enterprise approvals required 5–7 manual handoffs.

Slowed Sales Velocity

Designing a Scalable Revenue Engine

Innovior architected a fully customized Salesforce Experience Cloud portal integrated with ERP, order management, and inventory systems. The portal provided real-time dashboards, case management, and automated workflows.

Innovior Technologies

Salesforce Experience Cloud (LWR)

Sales Cloud

Custom Lightning Web Components

ERP REST Integration

Single Sign-On (SSO)

Automated Case Routing

Key Deliverables


Partner order dashboard
Self-service ticketing system
Inventory visibility module
Automated SLA-based case routing
Performance analytics dashboards

Business Impact


60% reduction in support tickets
35% faster partner onboarding
42% improvement in partner engagement
Reduced order errors by 50%

Operational cost savings exceeded $480,000 annually through automation and reduced support overhead.

“The portal modernized our entire partner ecosystem. We now operate with real-time visibility and scalable automation.”
Facing a Similar Challenge? Talk to Our Experts →